At Nexio Tech ("Company", "We", "Us", or "Our"), accessible from nexiotech.in, we prioritize the privacy and security of personal data collected from our clients, website visitors, and business partners. This Privacy Policy outlines how we collect, process, store, and protect your personal information in full compliance with India's Digital Personal Data Protection (DPDP) Act, 2023 and applicable Information Technology laws of India.

1. Data Fiduciary & Contact Details

Under the DPDP Act 2023, Nexio Tech operates as a Data Fiduciary responsible for determining the purpose and means of processing personal data provided to us.

• Registered Office: Building No ./Flat No.: 89, Mariammankovil Street, Salem, Tamil Nadu - 636005, India
• Official Email: info@nexiotech.in
• Official Contact: +91 93637 07560

2. Categories of Personal Data Collected

We collect personal data necessary to provide managed IT services, consulting, infrastructure setup, cloud migration, and web design solutions. Data collected includes:

• Identity & Contact Information: Name, professional email address, phone number, physical address, and job title.
• Technical Data: IP address, browser specification, device identifier, operating system, and website usage telemetry collected via cookies.
• Business & Inquiry Details: Information provided when submitting project inquiries, requesting IT assessments, or communicating through contact forms.

3. Lawful Grounds & Purposes of Data Processing

Pursuant to Section 6 and Section 7 of the DPDP Act 2023, Nexio Tech processes personal data strictly based on unambiguous consent or certain legitimate uses, for the following purposes:

• Delivering requested IT services, system integrations, and technical support.
• Responding to business inquiries and conducting IT roadmap sessions.
• Ensuring network security, cyber threat prevention, and system integrity.
• Fulfilling statutory obligations under Indian commercial and taxation laws.

4. Rights of Data Principals (Under DPDP Act 2023)

As a Data Principal under Indian law, you possess explicit rights regarding your personal data:

• Right to Access: Request a summary of personal data being processed and the processing activities undertaken.
• Right to Correction & Erasure: Request correction of inaccurate data or deletion of personal data no longer needed for specified purposes.
• Right to Withdraw Consent: Withdraw consent at any time as easily as it was granted, without affecting lawful processing prior to withdrawal.
• Right to Grievance Redressal: Access swift grievance resolution through our appointed Data Protection Officer.
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

5. Data Storage, Security & Retention

Nexio Tech implements enterprise-grade technical and organizational security safeguards, including data encryption, access controls, vulnerability scanning, and secure servers to prevent unauthorized access or data breaches. Personal data is retained only for the duration necessary to satisfy the purpose for which it was collected or to comply with statutory retention mandates under Indian law.

6. Sharing with Data Processors & Disclosure

We do not sell or trade personal data. Data may be processed by trusted third-party Data Processors (e.g., cloud infrastructure hosts, analytical tools) solely under strict data processing agreements that mandate DPDP Act compliance and confidentiality. Disclosure to regulatory authorities occurs only when legally required under Indian law.

7. Grievance Redressal Officer

In accordance with the DPDP Act 2023, if you have any questions, concerns, or grievances regarding the processing of your personal data or wish to exercise your legal rights, please contact our designated Grievance Officer: